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  Home     March 21, 2019  
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T0 GET STARTED go to the correct Forms and corresponding instructions. Once you have read the instructions and completed the Forms, send in a Complete Package with all requested Forms (and checks) to the appropriate address at the bottom of this page.

NOTE: Adobe Acrobat Reader DC is required to view the Forms. Simply fill Forms out on the website, then print. Forms can also be downloaded, then open with Adobe, fill out and print. Obsolote Browsers may restrict viewing.

Link to download the free current Adobe software: Get Adobe Acrobat Here

Start Servicing

Use this checklist as a guide to put together a complete Loan Servicing Setup Package for submission AFTER THE LOAN IS CLOSED OR PURCHASED. Read each item carefully and include this Form in the complete package sent in. Remember, we can only accept and set up Loans that come in as one Complete Loan Boarding Package per Loan (unless this is a bulk transfer using our Loan Boarding Template).

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AFTER THE LOAN IS CLOSED OR PURCHASED, the Loan Boarding Process starts when FCI receives this Form and all requested and needed information, (contact Setup for Bulk Transfers). NOTHING CAN BE DONE UNTIL THIS IS RECEIVED.  

At the top of the Form "PROGRAM SELECTION," mark your selected starting program (Performing or Non-Performing) and also mark your selected "change status" Program.  

Completely fill out, print and then submit this Form for each Lender on the Loan along with the following:

.   Loan Servicing Checklist (Transmittal Form #1)
  Loan Servicing Compliance Form
 Copy of the Note
 Copy of the Deed/Mortgage
 Borrower ACH Form #6 (Signed at closing)
 Foreclosure Prevention Alternatives Form #11 (required Federal Form)
 Optional Insurance Services Form #12, only if requesting such service for all Loans
 Odd Day's Interest check and/or Prepayment check (if any) made out to FCI

 Copy of all past and present Assignments 
 Loan Modifications (if any)
 Payment History (required)

Please understand that this is a highly Regulated process, and LOANS CAN ONLY BE BOARDED WITH A COMPLETE LOAN BOARDING PACKAGE.  We have no choice but to REJECT Incomplete Loan Boarding Packages.  If this happens, simply resubmit the COMPLETE LOAN BOARDING PACKAGE when you have the missing needed information.

If you overnight the package, include a check for the one time Loan Setup Fee per the SETUP FEE schedule box on this Form 2.  If you email or fax the package, we will call for the Loan Setup Fee on a charge card. Contact us for Bulk Transfer instructions.  If there is a change of ownership (Lender) regarding this loan, then see Transmittal Form #4.  If the Loan does not have "Send Payments to FCI" in the documents, then do Transfer of Servicing Form 3 to take out the existing Servicer and put in FCI.

NOTE:  For a Transfer of Servicing, after your Boarding Contact receives the Loan Servicing Compliance Form (Transmittal Form 2) along with the requested items, there will be a minimum 15 day interim (wait) period once the Goodbye Letter has been approved. There is no activity and there is no new information your Boarding Contact can give you during this time.  The Lender will receive a Boarding Notice Email when the loan is boarded.

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OPTIONAL Form to be included in the Loan Boarding Package ONLY IF there are additional Authorized Representatives beyond those listed on the LOAN SERVICING COMPLIANCE FORM (Form 2). This is typically used by larger Clients, and those who need to specify specific area authorizations for individual staff members.

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This Form is mailed to the borrower by the current Servicer to transfer servicing on an existing loan to FCI. It is not needed to start servicing a new loan. Date and mail the letter at least 15 days before the selected "Date of Transfer".  The selected "Date of Transfer" must be at least 15 days from the mailing date. IF THE "DATE OF TRANSFER' IS INCORRECT, YOU WILL HAVE TO RESEND THE NOTICE.   Once you enter the "Date of Transfer", the other "Date of Transfer" fields may auto fill in the rest of the form with the same date depending on your Browser (otherwise manually enter them).  Make the obvious changes in the active fields.  Print out two Forms so you have one to send the Borrower and one for your file. Regardless of the Date of Transfer of Servicing in the Transfer of Servicing letter, consider the Loan transferred when it is sent to FCI. Any Borrower payments received after the Setup Package has been sent to FCI should be endorsed and forwarded to FCI for processing.  Note: this Form is for informational purposes only; please contact your attorney prior to use.

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TILA Section 404 Notice of 2009: When an existing Loan secured by the principal dwelling of a consumer is purchased or assigned in full or part, the new Investor/Lender (Creditor) must notify the borrower of the transfer of ownership within 30 days. It is standard practice to send this Notice to the Borrower when ownership is transferred on any type of Loan.  Use this checklist to provide the information needed for FCI to send out the Truth-In-Lending Act Ownership Transfer Notice. We can only do this Notice for Loans that are set up in our Loan Servicing system within 20 days of the date on the Assignment.  Include a processing fee of $45 per Loan for 1-9 Loans, or $25 per Loan for 10+ Loans submitted at one time, when submitting the completely filled out checklist.

Start Servicing

This Form is used to set up the automatic deposit (ACH) of funds for Note Rate/Sold Rate or Broker Servicing Fee from Loan payments into a Broker or Lender's bank account. This form is not needed for an Lender whose banking information is already included on the Loan Servicing Setup Form.

Start Servicing

Use this Form to set up the optional program for the Borrower's Loan payment to be electronically deducted from the Borrower's checking or savings account on the same day each month using the Federal Banking System's ACH feature. This popular payment method means there is no need to remember to write checks or mail anything. Borrowers who do not sign up for ACH payments will automatically get a Monthly Statement with Return Envelope to mail in their Loan payment.  We will include an ACH sign up Form in the Borrower's initial Welcome Package if they have not already signed up for ACH payments.

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This Form is used for Foreclosure and Reconveyance purposes.

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To start a California foreclosure support, submit this completed form along with a copy of the Note, Deed, any Assignments, and any Modifications. Also include a Substitution of Trustee (Form 7), the CA Declaration of Beneficiary/Lender (Form 9), and the CA Declaration of Mortgage Servicer (Form 10, only if FCI is not servicing the Loan).  A deposit is required to start a foreclosure. Call extension 282 for an estimate of total foreclosure costs and the deposit amount.

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The California Declaration of Beneficiary/Lender pursuant to California Civil Code 2923.5(b) or Section 2923.55(c), (Senate Bill SB 900 effective January 1, 2013) must be filled out and signed by the Beneficiary/Lender, or an authorized agent, and submitted with the Request to Start Foreclosure in CA. Do not submit this form on a CA 1st position Owner Occupied note for Judicial Foreclosure support.

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The California Declaration of Mortgage Servicer pursuant to California Civil Code Section 2923.5(b) or Section 2923.55(c), (Senate Bill SB 900 effective January 1, 2013) must be filled out and signed by an authorized agent or employee of the Mortgage Servicer and submitted with the Request to Start Foreclosure in CA.  A Lender who is self servicing (receiving borrower payments) is considered the Mortgage Servicer.  Note:  this form is not needed if FCI is already servicing the Loan.  Do not submit this form on a CA 1st position Owner Occupied note for Judicial Foreclosure support.

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Lender/Investors use this Form to specify if Loans require the Foreclosure Prevention Alternatives notice to delinquent Borrowers/Consumers, or are exempt from the required notice.  

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Lenders use this Form to Participate In, or Opt-Out of, the Hazard Insurance Tracking-Automatic Coverage program with available discounted pricing on Force/Lender Placed Insurance. This selection applies to all the Lender Entity Loans in servicing as a package and only needs to be submitted one time for each Lender Entity (not with each Loan in the Lender Entity).  Broker/Originators please note that this Form can only be signed by the Lender of Record.  

Start Servicing

Lenders use this Form to have FCI hold funds for periodic disbursement to the Borrower at the Lender’s direction. This is most commonly used for Construction Holdbacks and Bridge Loans. The form should be signed by the Lender and Borrower at Loan Closing and included in the Loan Setup package (but can be signed and submitted separately). You can also add this exact language into the Loan Documents. There is a flat fee of $55 per disbursement (includes the wire).

RMA Form

If you are a Borrower experiencing financial difficulties and your Loan has not matured, then use this Form to request mortgage assistance. Please fill the form out completely and supply all requested documents. This request is subject to your financial situation and subject to the Lender’ policies and agreement. FCI is the sub-servicer for the Lender and has no decision making authority in this.

To get started with any of our services, go to the correct Form and corresponding instructions.  Once you have read the  instructions and completed the Form, send in a Complete Package with all requested Forms and checks.  If checks are involved use mail or overnight only.  If you email or fax the package, we will call for the Loan Setup Fee on a charge card.  If you have additional questions, please contact Customer Service at (800) 931-2424 x651.

Mail or overnight your Complete Package to:

FCI Lender Services, Inc.
8180 East Kaiser Blvd.
Anaheim Hills, CA 92808
Attn. Loan Servicing

If no checks are involved, please send your Complete Package to:

NEW CLIENTS (need discussion on FCI & Programs) Email:  startservice@myfci.com

EXISTING CLIENT (familiar with FCI & Programs) EMAIL: 

or Fax:  (714) 282-2429, attention Loan Boarding